Appointment Scheduling
Your time is precious, and so is ours. We've designed these guidelines to create a respectful partnership:

  • Arrival: We invite you to arrive 10-15 minutes before your scheduled session to settle in, complete any necessary paperwork, and begin your transition into our peaceful space.
  • Late Arrivals: If you're running behind, please let us know. We'll do our best to accommodate you, but to maintain the quality of your experience, we may need to modify your session to fit the remaining time. Your session will end at the scheduled time to honor the next client's appointment.

Cancellations & Rescheduling
Life happens—we understand. Our policies are designed to respect everyone's time:

  • Standard Sessions: We require 24 hours' notice for cancellations or rescheduling. This allows us to offer your time to another client seeking transformation.
  • Date Night Experiences: These special experiences require additional preparation. We ask for 48 hours' notice for any changes to Date Night bookings.

What Happens If You Need to Cancel?

  • With Sufficient Notice (24 hours for standard sessions, 48 hours for Date Nights): No penalty applies, and we'll help you find a new time that works for your schedule.
  • With Less Notice: For members, one credit will be redeemed from your account. For non-members, your 50% deposit will be forfeited as a no-show or late reschedule fee.

Breathe easy with our booking guidelines

Deposits & Payments
  • First-Time Visits: To welcome you to the SoakNSalt family, a 50% deposit is required when booking your first session.
  • Regular Appointments: All non-member services require a 50% deposit at the time of booking.
  • Members: Our members enjoy the benefit of booking without deposits.
  • Payment Methods: We accept all major credit cards, cash, and digital payment options.

Gift Certificates
  • Gift certificates are available for all services and packages, making transformation a meaningful gift for someone you care about.
  • Gift certificates are valid for one year from the purchase date.

Investing in your wellness

Health Considerations
Your safety is our priority:
  • Please share any health conditions, injuries, or allergies before your session so we can provide the most beneficial experience.
  • If you're experiencing any acute illness, we ask that you reschedule your appointment for a time when you're feeling better.
  • For pregnant clients, please let us know when booking so we can ensure you receive the specialized care you need.

Personal Comfort
  • Communication: We welcome your feedback during sessions about pressure, temperature, or any other elements of your experience. Your comfort creates the foundation for transformation.
  • Modesty: During massage sessions, you'll be professionally draped at all times, with only the area being worked on exposed.
  • Mobile Devices: To maintain our peaceful sanctuary, we ask that you silence all devices during your time with us.

Creating Your Peaceful Experience

Our Commitment to Your Privacy

At SoakNSalt, we believe your personal information deserves the same care and respect we give to your physical wellbeing. This Privacy Policy explains how we collect, use, and protect the information you share with us on your wellness journey.

INFORMATION WE COLLECT

Information You Share With Us

When you become part of our wellness community, we may collect:
  • Contact details: Your name, email address, phone number, and mailing address
  • Health information: Any wellness concerns, physical conditions, or preferences that help us customize your experience
  • Appointment history: Records of your sessions and services
  • Payment information: Credit card details and billing information (always processed securely)
  • Communication preferences: How you'd like us to stay in touch about your wellness journey

Information Collected Automatically

When you visit our website, our systems may gather:
  • Device information: Type of device, operating system, and browser
  • Usage data: Pages visited, time spent on our site, and actions taken
  • Location information: General location based on IP address
  • Cookies and similar technologies: Small data files stored on your device that help us improve your experience

HOW WE USE YOUR INFORMATION

Your information helps us create a personalized wellness experience:
  • Providing services: Customizing your salt therapy and massage experiences
  • Appointment management: Scheduling, confirming, and following up on your sessions
  • Communication: Sharing wellness information, special offerings, and updates (if you've opted in)
  • Improving our offerings: Understanding what services best support your wellness journey
  • Business operations: Processing payments, maintaining our client records, and enhancing our services

HOW WE PROTECT YOUR INFORMATION

Your trust is essential to our relationship:
  • Security measures: We employ industry-standard safeguards to protect your personal information
  • Limited access: Only authorized team members can access your information
  • Careful partnerships: When we work with third-party providers (like our booking system), we ensure they uphold our privacy standards
  • Retention practices: We keep your information only as long as necessary for your ongoing wellness journey

INFORMATION SHARING

We respect the privacy of your wellness journey:
  • Service providers: We may share information with trusted partners who help provide our services (such as our booking or payment systems)
  • Legal requirements: We will share information when required by law or to protect our rights
  • Business transfers: In case of merger, acquisition, or sale, your information may be transferred as a business asset
  • With consent: We'll share your information in other situations only with your permission

We do not sell your personal information to third parties.

YOUR CHOICES

You have control over your information:
  • Access and updates: You can request a copy of your information or ask us to correct it
  • Communication preferences: You can opt in or out of our communications at any time
  • Cookies: Most browsers allow you to manage cookie preferences
  • Account closure: You may request that we delete your account information

CHILDREN'S PRIVACY

Our services are intended for adults. We do not knowingly collect information from children under 13.

CHANGES TO THIS POLICY

As our practices evolve, we may update this policy. We'll notify you of significant changes via email or notice on our website.

CONTACT US

If you have questions about your privacy or this policy, please reach out to us: info@SoakNSalt.com

Last Updated: April 26, 2025

Privacy Policy

ACCEPTANCE OF TERMS

By booking a session, using our website, or visiting our wellness center, you're embracing these Terms & Conditions. We invite you to read them carefully and reach out with any questions.

YOUR WELLNESS JOURNEY WITH US

Session Bookings
When you schedule time with us:
  • You confirm you're at least 18 years old or have guardian permission
  • You agree to our [Cancellation Policy](/policies) regarding appointments
  • You understand that arriving late may result in a shortened session that ends at the originally scheduled time
  • You acknowledge that we reserve the right to refuse service to anyone who exhibits behavior that compromises our peaceful environment

Health Considerations
Your safety guides our practice:
  • You agree to complete a health intake form before your first session
  • You'll inform us of any health conditions that might affect your experience
  • You understand that our services complement, rather than replace, medical care
  • You recognize that we may recommend postponing services if we believe they might not benefit your current health situation

PAYMENT & PRICING

Financial Clarity
We believe in transparent financial relationships:
  • All prices are clearly displayed on our website and at our center
  • We reserve the right to adjust our pricing with appropriate notice
  • Promotional offers may have specific terms that will be clearly communicated
  • Gift certificates are non-refundable and valid for one year from the purchase date

Memberships
For our valued members:
  • Membership terms are outlined in a separate agreement provided upon enrollment
  • Memberships may be paused once per year for up to 30 days with written notice
  • Cancellation requests require 30 days' written notice before the next billing cycle

ONLINE INTERACTIONS

Website Use
When engaging with our digital presence:
  • You agree to use our website for lawful purposes only
  • You won't attempt to interfere with the proper functioning of our site
  • All content on our site is our intellectual property unless otherwise stated
  • While we strive for accuracy, we don't guarantee that website information is always complete or current

Online Booking
For your convenience:
  • Our online booking system is provided as a service to you
  • We aren't responsible for technical issues that may affect booking availability
  • Confirmations are sent automatically, but technical issues may occasionally occur
  • We recommend confirming important appointments by phone if you don't receive email confirmation

OUR RELATIONSHIP WITH YOU

Communication
We value open dialogue:
  • By providing your contact information, you consent to receive appointment-related communications
  • Marketing communications are optional, and you may opt out at any time
  • We welcome your feedback as an opportunity for growth

Liability Limitations
While we create a safe environment:
  • You release SoakNSalt from liability for minor discomforts that sometimes accompany massage therapy and salt therapy
  • You understand that results vary and we don't guarantee specific outcomes
  • Our liability is limited to the amount paid for the service in question
  • Nothing in these terms excludes liability for gross negligence or intentional misconduct

LEGAL FOUNDATIONS

Governing Law
These terms are governed by the laws of Arizona, without regard to conflict of law principles.

Dispute Resolution
If concerns arise:
  • We encourage addressing them directly with our team first
  • If further resolution is needed, disputes will be resolved through mediation before any legal action
  • Any legal proceedings must be filed in Maricopa County, Arizona

Changes to Terms
As we grow:
  • We may update these terms from time to time
  • Significant changes will be communicated through email or notices at our center
  • Your continued use of our services after changes constitutes acceptance of updated terms

CONTACT US
If you have questions about these terms, please reach out to us: info@SoakNSalt.com

Last Updated: April 26, 2025

Terms & Conditions

Menu